Privacy Policy

Bridges Salon Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (bridges-salon-studio.multiscreensite.com) or interact with us, including through SMS and mobile messaging programs. Please read this policy carefully. By using our site or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and other contact details you provide when filling out a form, booking an appointment, or contacting us.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Communications: Records of your correspondence with us, including messages sent through contact forms or SMS.
• Device Information: Information about the device you use to access our website, including device type, operating system, and browser.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfill your appointment requests
• Send you appointment reminders, confirmations, and follow-up communications
• Send promotional messages, offers, or updates (with your consent)
• Improve our website and customer experience
• Comply with applicable laws and regulations
• Protect against fraudulent or unauthorized activity

3. SMS and Mobile Messaging

Opt-In Consent: By providing your mobile phone number and opting in to our SMS program — whether through a web form, in person, or verbally — you consent to receive text messages from Bridges Salon Studio. Your consent is not a condition of purchasing any service.

Types of Messages: You may receive appointment reminders, booking confirmations, promotional offers, service updates, and other business-related communications.

No Sharing of SMS Data: We will not share, sell, rent, or disclose your mobile phone number or SMS opt-in data to third parties or affiliates for their own marketing purposes. SMS consent and phone numbers collected for our SMS program will not be shared with third parties under any circumstances.

How to Opt Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent unless you re-enroll.

Help: For help, reply HELP to any message or contact us at (925) 689-8700.

Message Frequency: Message frequency may vary based on your interactions with us and any active promotions.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Bridges Salon Studio is not responsible for any charges applied by your carrier.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Supported carriers may vary.

4. How We Share Your Information

We do not sell your personal information. We may share your information in limited circumstances:

• Service Providers: Third-party vendors who assist us with website hosting, analytics, appointment scheduling, or marketing communications, subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access, correct, or delete your personal data
• The right to opt out of marketing communications at any time
• The right to data portability
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, though some parts of our site may not function properly without them.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Bridges Salon Studio

2069 Pacheco St, Concord, CA 94520

Phone: (925) 689-8700